Riddle me this: Who has 5 Star customer service, a Lifetime Warranty, and custom made shipping boxes to protect your hat on its journey? Did you guess Gone Country? And...we answer our phones. And...we ship your hat within 2 business days after your order.
Are you a big-head? If your head is large but you don't want a big 4 inch hat brim, this is the western hat for you . It has a 3-1/2 inch brim so it isn't wide, just a generous head size. The shape of this crown makes it feel a little bigger. Palm is somewhat flexible, so it adjusts to your head. Palm straw likes to get wet now and then, just let it dry before you put it away.
Do you sweat a lot? You will love our palm straw hats. They wick heat and sweat away from your head to keep you quite cool. The flex sweat band is comfortable too.
Your hat leaves our warehouse in 1-2 business days. We use our custom-designed boxes for safe travels.
We’re a small business with a big attention to detail.
Check out the video below to see our packing and shipping process.
HEAD MEASURING GUIDE
It’s important to measure your head before ordering so you get the right size. Cowboy hats should feel snug, but not tight. Have someone help so your measurement is accurate.
Wrap a tape measure around your head 1-2 fingers above your eyebrow and 1-2 fingers above your ear. Take the measurement to the nearest 1/8 inch and then refer to the sizing guide to find your hat size.
Check out the video below to learn how to take your head measurement.
LIFETIME QUALITY WARRANTY
WARRANTY – WE WILL REPAIR OR REPLACE IT. FOR LIFE.
We warranty against any manufacturing defects. If for any reason the hat you have chosen doesn’t live up to your expectations, please call. We’re happy to talk with you 7 days a week.
Since we design and produce our own cowboy hats, our quality control is excellent; but if any part of the hat is not well made, we will repair or replace it at our discretion. For Life. We’ll ask you to send us pictures of the hat so we can see its defect or damage. If the issue is so small you can fix it with hot glue (like a hatband that has come un-glued) and you aren’t able to walk into one of our festival stores, we will probably teach you how to fix it yourself so that you don’t have to send it back to us.
We want you to be happy with your hat. We love dogs and beer as much as you do, but when either come into play, sometimes s**t happens to hats. If your hat gets damaged in a way that is not related to our manufacturing process we will still do what we can to repair or help you fix your damaged hat.
Shipping charges may apply. Call Judy at (407) 504-2800 or email email@example.com