Policies - Lifetime Warranty and Returns


  • We warranty against any manufacturing defects. If the hat you have chosen doesn't live up to your expectations, please call. We're happy to talk with you 7 days a week. 
  • Since we design and produce our own cowboy hats, our quality control is excellent; but if you have an issue, we will repair or replace it at our discretion. For Life. We'll ask you to send us pictures of the hat so we can see its defect or damage. If the issue is so small you can fix it with hot glue (like a hatband that has come un-glued) and you aren't able to walk into one of our festival stores, we will probably teach you how to fix it yourself so that you don't have to send it back to us. 
  • We want you to be happy with your hat. We love dogs and beer as much as you do, but when either come into play, sometimes s**t happens to hats. If your hat gets damaged in a way that is not related to our manufacturing process we will still do what we can to repair or help you fix your damaged hat. 
  • Shipping charges may apply. Call Judy at 678-842-4287 or email judy@gonecountryhats.com


If you purchased your hat from a re-seller's store or a website other than GoneCountryHats.com, please return or exchange it where you purchased it.

If you want to return your hat, CALL TO GET A RETURN AUTHORIZATION. You can return your unworn hat within 30 days for exchange or refund, but you pay the return shipping. Your refund will not include any ship charges that were included in your purchase price or that we paid on your behalf, Your product needs to be in new condition with all the tags attached. You'll need to use our box or a similar sturdy box that doesn't flatten or deform the hat. If shipping was included in your purchase price or free for any reason and you return a product, we will deduct the shipping that we paid from your refund. You will be refunded the price that you paid for the product.

Occasionally our shipping system will require address verification. We will attempt several times to contact you, but if you do not get back to us, we will ship to the address you provided. If the product is returned as undeliverable, we will refund the product cost, but not the cost of the shipping, which is an out-of-pocket cost to us.

If we do issue a refund, we will use the same payment method as your original purchase and we will do it within 7 days of receiving your returned item and verifying its condition.. 

For any questions related to returns, shipments, purchases or other concerns, please contact us by email or phone.

We always welcome suggestions and feedback to improve our business.

Call Judy at 407.504.2800 or email judy@gonecountryhats.com