Lifetime Warranty and Registration
We've got you covered for the long hall. Protected today, tomorrow, and forever.
What Does the Warranty Cover?
We warranty against any MANUFACTURING DEFECTS.
You deserve to have the best quality hat that we can provide. If there are any issues with the construction of the hat, let us know so we can make it right.
What are Manufacturing Defects?
A defect is anything caused during manufacturing that makes the hat structurally unsound, visually flawed, or unable to perform its intended function.
Structural Flaws
Wires separating from the brim, causing the hat to lose its shape.
Material Defects
Paint peeling, cracks, or holes in the material (not from normal wear).
Stitching & Assembly
Loose stitching, improperly attached sweatband, or mis-set eyelets.
WE DO NOT COVER WEAR AND TEAR FROM EVERY-DAY HAT USE.
Issues with the fit?
Incorrect sizing may not be a manufacturing defect, but we still are determined to help you be satisfied with your purchase. For information regarding an incorrect hat size, visit our page:
Find your Fit
A decision to repair or replace will be made at discretion by Gone Country Hats.
If it’s a simple fix, like a hatband that’s just come unglued, we’ll show you how to repair it yourself so you don’t have to send it back.
For bigger fixes, or once your hat has been with you for over 30 days, we might need you to send it back for repair.
To connect with us and discuss your hat situation, contact us at 321-320-8711
