Real customers love Gone Country Hats
Our real customers were inspired to send us these messages. Some of them met us at festivals but we treat our internet customers the same way. Send your comments to email@example.com and you can see them here. We'd love it if you attach a picture.
Randall Steinmetz Dorman
"I've purchased several hats for myself and my family. We LOVE our Gone Country hats! Great, quality products and great customer service!"
Richard in Panama City, FL
"Thank you for being so accommodating. I wasn't sure what to expect when I sent you a picture of my cowboy hat that was coming apart shortly after I bought it at Gulf Coast Jam. When you called me back within an hour and offered me multiple options for repair, replacement or refund, I was impressed. When you kept contacting me until we were able to get together, I was amazed. Now I have the perfect hat. Best customer service I have experienced in years"
"Awesome hats! The craftsmanship and quality are excellent! Also, big shout out to Judy she puts the customers 1st and takes care of them! Gone Country will be the only place I purchase future hats from."
Randy Taylor (64 year old plow hand)
"I have just received my new hat and it is of the best quality I have ever had in a palm leaf. I want to thank GoneCountry for very fast delivery and I've not had this good a service in years! I'll be back."
Kristi Leigh Bowers
Best customer service experience I’ve had in a long time. My husband ordered a hat on Friday and I realized when I received the confirmation that he had ordered the wrong size. I sent an email figuring I wouldn’t hear anything back before Monday and that by then, it would be too late. Judy emailed me personally on Friday evening and changed the hat size for us. She also gave me her cell number in the event there were any further issues. I cannot speak highly enough of Gone Country or of Ms. Judy. Thank you so much for such a terrific experience.
"Thanks so very much for your help I really do appreciate the outstanding customer service."
"I now have 8 cowboy hats from Gone Country. I have worn cowboy hats daily for years. I have wore Stetson, American Hat Company, and several others. Nothing and I mean nothing fits like the hats from Gone Country. I have had countless compliments and guarantee that I will buy my hats from Keith and Judy for years to come. I could not ask for better service or a better fitting hat. Do not let these quality hats pass you by. I could not recommend higher."
"I have had many cowboy hats over the years and this is the best I have ever owned by far! I am the lead singer of a country band named Kickin’ Nash, and my hat is the main part of my wardrobe! While playing my hat had been stepped on, crushed by gear, and used and abused by countless fans! Yet it has always returned to its original shape and still looks fantastic while performing and in photos!! I would highly recommend this hat and this company for anyone who wants a quality cowboy hat at a great price!!"
"Great people and great products. Purchased the Kenny, Jason and Winslow and I am very happy with all of them. I use these hats for beach, hiking, camp work, etc. - they serve a wide range of purposes very well! Highly recommend"
Heidi and Bob
"Great selection and great service. Love our hats, Rita and Hicktown"
"If you want customer service that's just like doing business with your own family right off the bat, you won't find more friendly folks or product anywhere close to on par with what gone country has to offer. They went above and beyond and I left feeling like I had spent the afternoon with friends"
"Great customer service. well priced head gear and relaxed shopping"
Jan at Hodag
"Thank you for being different. You didn't just try to sell me something, you really helped me find the hat that was right for me. Then you tightened it to fit. I brought friends back in twice today and you helped them too"
"For our wedding at the Kettle Moraine Ranch in Eagle, WI my husband decided that cowboy hats were the perfect groomsmen gift. He purchased all the hats from your tent at Hodag and we have been back several times updating our collection. Our young men looked soooo handsome. Needless to say the hats were a hit!"
"This store just gets more and more fun. I loved it when you just had hats at your events, but now with the apparel, there is something for everyone"
"I hated my last hat because it didn't last past the first rain. Thank you for educating me about water resistant materials and how to choose the hat that is right for me at Lima 4x4 Jamboree"
"I go to lots of festivals and your store is the most unique I have seen. Your stuff is different, but so is your attitude. Thanks for helping me find the perfect palm straw hat. I really enjoyed shopping in your store at Mudfest"
Jen and Lisa
"We had so much fun at Moondance. Had to do it again the next night at TCF Stadium. Saw Luke Bryan, FGL, Thomas Rhett and Randy Houser. Your country music cowboy hats are so great and we love our hats so much we wanted to send you these pictures"