Perfect Fit Guarantee
Buying a cowboy hat online shouldn’t feel like a gamble. Fit matters, and we’re removing the #1 hesitation customers have when ordering a hat online. If your hat doesn’t fit, your first size exchange is 100% FREE.
We cover everything:
- The prepaid return shipping label
- The shipping of your replacement hat
- No restocking fees
- No hassle, no stress
What’s Included
- One free size exchange per original retail order
- Free prepaid return shipping label
- Free outbound shipping on the replacement hat
- Fast turnaround
What’s NOT Included
- Style or color changes (this guarantee applies to size exchanges only)
- Hats that have been worn outdoors, stained, or damaged
- Wholesale orders
What You Need to Qualify
To keep the guarantee simple and fair, your hat must be:
- Tried on at home only
- Free from sweat, makeup, perfume, smoke, or damage
- Returned with all original tags, inserts, and packaging
To start your first free exchange:
Reach out to us via phone or text at 321.320.8711.
We still have the utmost care for our existing customer relations! For information regarding hat returns after your first free exchange, visit our policies page.
Our Promise
We’ve built our brand on personal service and the belief that every customer deserves a hat that fits perfectly. This guarantee removes the risk so you can shop with confidence, knowing we stand behind every hat we sell. When you order from us, you’re not just buying a hat; you’re trusting a team that’s committed to getting it right.