

Frequently Asked Questions
Why do you put hats in Collection or Series?
We use a variety of molds to suit the many head shapes out there, so each of our hat collections features a specific crown shape and style designed for a particular fit. Once you find the collection that best fits your head shape, you can then confidently shop from a wide range of hats for every occasion.
Are your hats meant for fashion or function?
Our hats are trusted by ranchers, rodeo riders, and western enthusiasts around the world. Built for hard work, they’re also stylish enough for concerts, weddings, or a night out.
Do you recommend this hat for males and females?
At Gone Country our hats are engineered with the perfect brim sizes and crown shapes that will comfortably fit both men and women.
What if the hat I order doesn't fit right?
Our advice is to first take some time to understand your size and shape--if you want to learn more about this, you can view our Find Your Fit page here. If you order a hat and it still doesn't feel right, we have our Perfect Fit Guarantee, which gives you 14 days to contact us and we'll help you find the right hat for you.
Do you offer a guarantee or warranty?
Because Gone Country manufactures our own hats, we proudly stand behind them with a lifetime guarantee. That confidence starts with our relentless pursuit of the finest materials available, and continues with skilled hat makers who take pride in their craftsmanship and heritage.
Quick Tips Before You Buy:
- Measure your head and check the fit guide.
- Find the collection that best fits your head shape, then choose material based on season and usage.
- Take advantage of the lifetime warranty by registering your hat after purchase.
- Use proper care to preserve your hat's quality. Here is a helpful blog post on caring for your hat.
FAST SHIPPING
Your hat ships from our warehouse within 1-2 business days. We carefully pack every hat into one of our custom-designed boxes for safe travels.
As a small business, we take pride in paying attention to every small detail. Every hat is handled with care from production to shipment.
Check out our behind-the-scenes video so you can see exactly how your Gone Country hat gets from our hands to yours.
HEAD MEASURING GUIDE
It’s important to measure your head before ordering so you get the right size. Cowboy hats should feel snug, but not tight. Have someone help so your measurement is accurate.
Wrap a tape measure around your head 1-2 fingers above your eyebrow and 1-2 fingers above your ear. Take the measurement to the nearest 1/8 inch and then refer to the sizing guide to find your hat size.
Follow along with our head-measurement video to find your perfect fit.
LIFETIME QUALITY WARRANTY
WARRANTY – WE WILL REPAIR OR REPLACE IT. FOR LIFE.
We warranty against any manufacturing defects. If for any reason the hat you have chosen doesn’t live up to your expectations, please call. We’re happy to talk with you 7 days a week.
Since we design and produce our own cowboy hats, our quality control is excellent; but if any part of the hat is not well made, we will repair or replace it at our discretion. For Life. We’ll ask you to send us pictures of the hat so we can see its defect or damage. If the issue is so small you can fix it with hot glue (like a hatband that has come un-glued) and you aren’t able to walk into one of our festival stores, we will probably teach you how to fix it yourself so that you don’t have to send it back to us.
We want you to be happy with your hat. We love dogs and beer as much as you do, but when either come into play, sometimes s**t happens to hats. If your hat gets damaged in a way that is not related to our manufacturing process we will still do what we can to repair or help you fix your damaged hat.
Shipping charges may apply. Call Judy at (407) 504-2800 or email judy@gonecountryhats.com